Return & Refund Policy

Custom-Made Product Policy

Our curtains are custom-made according to customer specifications, which may include size, fabric, style, and other customization requirements.

Because customized products are produced specifically for each order, returns are not accepted for incorrect measurements provided by the customer, changes of personal preference, or customized products without a quality issue.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 7 days after delivery.

Please provide your order number, clear photos or videos showing the issue, and relevant product details. We will review the situation and provide an appropriate solution.

For assistance, contact heybeicurtains@gmail.com.