Shipping Policy

1. Shipping scope

We offer international shipping for made-to-order curtains and related products, subject to the destination, carrier availability, applicable export and import rules, shipment dimensions, local delivery conditions, and other operational requirements.

We may be unable to ship to certain destinations, addresses, territories, remote areas, post-office boxes, or locations affected by sanctions, carrier restrictions, legal restrictions, conflict, natural events, or other circumstances beyond our reasonable control. If we cannot arrange shipment after an order is placed, we will contact you to discuss available options.

2. Standard sea freight: free shipping

For eligible orders and destinations, standard sea freight is provided free of charge worldwide. Sea freight is our standard delivery method for made-to-order curtains.

“Free shipping” refers only to the standard sea-freight shipping charge charged by us for eligible orders. It does not automatically include customs duties, import taxes, clearance charges, local handling charges, storage fees, return-to-sender charges, or other destination-country charges unless we expressly confirm otherwise in writing before payment.

3. Air freight: quotation and approval required

Air freight is not included in the standard free sea-freight arrangement. If you would like air freight, contact us before payment.

We will review the destination, package dimensions, product weight, carrier availability, and shipment requirements, then provide an air-freight quotation or other available option. We will arrange air freight only after you confirm the shipping method and pay any separately agreed additional shipping charge.

Air-freight estimates and availability may change before dispatch because carrier pricing, capacity, fuel, customs, dimensions, and destination conditions can change. If a material change is needed, we will contact you before proceeding where reasonably practicable.

4. Order confirmation, production, and dispatch

All curtains are made to order. Production and dispatch preparation start after the order specifications are confirmed and payment is received, unless we agree otherwise in writing.

Production and dispatch timing depends on the product design, materials, customization requirements, order quantity, production schedule, quality checks, packaging, carrier collection schedules, and other relevant conditions. We do not promise a specific production, dispatch, or delivery date unless we expressly confirm a date in writing.

5. Delivery estimates and delays

Any delivery estimate is an estimate only, not a guaranteed delivery commitment, unless we expressly state otherwise in writing. International shipments can be delayed by carrier operations, vessel or flight schedules, port congestion, customs inspection or clearance, weather, public holidays, local delivery capacity, security checks, government actions, force-majeure events, or other matters outside our reasonable control.

We will provide shipping or tracking information when it is available to us. Tracking availability and update frequency can vary by shipping method, carrier, and destination. Sea-freight tracking may not show updates at every stage of transit.

6. Customer delivery responsibilities

You are responsible for ensuring that the delivery address, telephone number, email address, recipient name, and any import-related information are accurate and complete. You must be available, where required, to receive the shipment, respond to carrier or customs communications, provide required documentation, and pay destination charges that are your responsibility.

We are not responsible for delays, failed delivery, loss, additional handling charges, storage charges, return charges, or other costs caused by:

• an incorrect or incomplete address or contact detail;
• refusal to accept delivery;
• failure to respond to a carrier, customs authority, or local delivery provider;
• failure to provide information or documents needed for customs clearance;
• failure to pay duties, taxes, or other destination charges that are the customer's responsibility; or
• a delivery location that the carrier cannot safely or lawfully service.

7. Customs, duties, taxes, and import requirements

International orders may be subject to customs duties, import taxes, value-added taxes, goods and services taxes, brokerage fees, customs-clearance charges, inspections, or other fees imposed by the destination country or carrier.

Unless we expressly agree otherwise in writing before payment, you are responsible for these destination-country charges and for complying with local import requirements. We cannot determine or guarantee the amount of duties, taxes, or other charges imposed by an authority or carrier in your country.

If you refuse to pay an applicable destination charge or decline required customs clearance, the shipment may be delayed, returned, abandoned, or destroyed by the carrier or authority. Any resulting shipping, storage, return, disposal, customs, or administrative costs may be deducted from any amount otherwise refundable, to the extent permitted by law.

8. Inspection on delivery and shipping damage

Please inspect the packaging and goods as soon as possible after delivery. If the outer packaging appears damaged, take clear photographs before opening where possible, retain the packaging, and notify the delivery carrier and us promptly.

For a damage or loss claim, contact heybeicurtains@gmail.com within 14 calendar days after delivery or after the carrier records the shipment as delivered, and provide the order number, photos, packaging evidence, and a description of the issue. See the Refund, Return and Cancellation Policy for the claim-review process.

9. Transfer of risk and title

The transfer of risk and title is governed by the shipping terms confirmed for your order and by mandatory law that applies to the transaction. Nothing in this policy limits rights that cannot lawfully be excluded, including mandatory consumer rights related to delivery or loss in transit.

10. Shipping-policy changes

We may update shipping methods, carrier options, destination eligibility, and shipping practices from time to time. The policy applicable to your purchase is the version available at the time you place the order, unless applicable law requires otherwise or we expressly agree to a different arrangement in writing.

11. Contact

For shipping questions, destination checks, or air-freight quotations, contact:

Shaoxing Heibei Textile Co., Ltd. (English transliteration; Chinese registered name: 绍兴黑贝纺织有限公司)

heybeicurtains@gmail.com