Refund, Return and Cancellation Policy

1. Purpose of this policy

This Refund, Return and Cancellation Policy explains how returns, cancellations, exchanges, repairs, replacements, and refunds are handled for purchases made through the Store (the "Store"). It applies to curtains, drapes, blinds, liners, accessories, and any other products identified as made to order, customized, or produced to customer-approved specifications.

Please read this policy carefully before confirming an order or making payment. By approving order details and completing payment, you acknowledge that your order is being prepared as a customized production order.

2. Made-to-order and customized products

Our curtains are made to order using specifications selected, supplied, reviewed, or approved by the customer. These specifications may include, without limitation:

• finished width and height;
• measurement method and installation position;
• fabric, color, texture, pattern, and lining;
• heading type, pleat style, fullness, hooks, rings, track or rod requirements;
• panel quantity, split, direction, and other construction details; and
• any notes, drawings, photographs, or written instructions confirmed during order communication.

Because a customized product is made specifically for the confirmed order, it cannot ordinarily be resold or reused for another customer.

3. No change-of-mind returns for confirmed made-to-order orders

Once the order specifications have been communicated, reviewed, and confirmed, and payment has been received, the order is treated as a made-to-order production order. We do not accept cancellations, change-of-mind returns, exchanges, or refunds for those confirmed made-to-order products.

In particular, we do not provide a general seven-day no-reason return service for customized curtains after specifications are confirmed and payment is received.

This policy does not affect a right that you may have under mandatory law. If the law that applies to your purchase gives you a cancellation, withdrawal, repair, replacement, price-reduction, or refund right that cannot legally be excluded for a customized product, we will comply with that law.

4. Customer review before payment

Before payment, you must carefully review the order summary and communicate any correction needed. You are responsible for confirming that the following information is correct before payment:

• the final measurements and units of measurement;
• the selected product, fabric, color, pattern, lining, and style;
• the required number of panels and opening direction;
• installation and hardware details where relevant;
• the delivery address and contact information; and
• any special instructions included in the order.

If you are uncertain about a measurement or specification, contact us before paying. Measurement guides, product descriptions, images, and general advice are provided to assist you, but they do not replace your own verification of the dimensions and suitability for your installation.

5. Requests to change or cancel an order

You may ask us to amend a quotation or an unpaid order before payment. A request is effective only when we confirm it in writing.

After payment, production planning, material allocation, cutting, sewing, quality preparation, and shipping arrangements may begin promptly. We may review a requested change or cancellation as a courtesy, but we do not guarantee that it can be accepted. If we agree to a change after payment, you may be responsible for additional material, labor, administration, shipping, or other costs caused by the change.

Do not rely on an informal message, verbal discussion, or unacknowledged request as confirmation that an order has been changed or cancelled.

6. Damaged, defective, or incorrect items

We want to resolve genuine production, damage, or fulfillment issues fairly. Contact us at heybeicurtains@gmail.com within 14 calendar days after delivery if you believe that an item:

• arrived damaged in transit;
• has a material manufacturing defect;
• is materially different from the specifications we confirmed with you; or
• is incomplete or incorrect because of our fulfillment error.

Your message should include:

• your order number;
• your full name and delivery address;
• a clear description of the issue;
• clear photos and, where helpful, video evidence of the item and the issue;
• photos of the outer packaging, label, and internal packaging if the shipment was damaged; and
• any other information reasonably needed to investigate the claim.

Please keep the product, packaging, labels, and shipping materials until we complete the review. Do not return a product unless we provide written return instructions. An unauthorized return may be refused or may not be eligible for reimbursement.

7. Review and available remedies

After receiving sufficient information, we will review the claim and may request additional evidence. If we determine that a problem resulted from our error or a confirmed manufacturing defect, the appropriate remedy will be assessed based on the circumstances and applicable law. Depending on the issue, the remedy may include:

• repair;
• replacement of the affected item or component;
• replacement fabric or accessory where appropriate;
• a partial refund or price adjustment; or
• a full refund where required or appropriate.

We may reasonably ask for the return of an item, inspection evidence, or further documentation before issuing a remedy, except where this would be inconsistent with applicable law.

8. Matters not treated as defects

The following are not normally treated as manufacturing defects or order errors when the delivered item reasonably matches the approved specifications:

• incorrect, incomplete, or unverified measurements provided or approved by the customer;
• fit, drape, or appearance resulting from the installation environment, track, rod, wall, ceiling, window shape, or hardware selected by the customer;
• incorrect installation, modification, washing, cleaning, storage, misuse, or ordinary wear after delivery;
• a change of mind about color, fabric, style, size, fullness, or design after order confirmation;
• reasonable variation in shade, texture, weave, thickness, pattern placement, or appearance caused by screens, lighting, fabric batches, cutting, hand finishing, or the inherent nature of textile materials; and
• minor differences that do not materially affect the product's use or conformity with the confirmed order.

We recommend ordering or reviewing fabric samples where this is available and important to your decision. Digital images and screens cannot guarantee an exact representation of fabric color or texture under every lighting condition.

9. Refund method and timing

If a refund is approved, it will be issued through the original payment method where reasonably possible, unless another method is required by law or agreed in writing. Processing time can vary due to the payment provider, bank, currency, and payment method.

A refund for a confirmed defect or fulfillment error will be limited only as permitted by applicable law. We will explain the approved remedy and any required return or evidence process in writing.

10. Chargebacks and payment disputes

Before opening a payment dispute or chargeback, please contact us at heybeicurtains@gmail.com and provide the evidence described above. We will make reasonable efforts to investigate and resolve legitimate order issues. This request does not limit your statutory rights or your right to contact your payment provider where permitted by law.

11. Contact

For questions or claims under this policy, contact:

Shaoxing Heibei Textile Co., Ltd. (English transliteration; Chinese registered name: 绍兴黑贝纺织有限公司)

3rd Floor, Building 7, No. 479 Yexi Road, Keqiao District, Shaoxing, Zhejiang, China

heybeicurtains@gmail.com